Privacy policy
What we collect
When you send the form we collect your name, email address, phone number, property address and ZIP code, and the optional timing and repair type you pick. We also record which page you sent it from and, where the link carries them, campaign details such as the source of the click.
Who receives it
Your details go to HVAC Repair Syracuse, which uses them to call you back and to connect you with a local HVAC contractor who covers your address. They are sent to the business's customer management system. If that system is unavailable, the request may be emailed to the business instead. We pass the details a contractor needs to quote the repair to the contractor we connect you with, and that contractor then handles them under its own practices.
Text messages
We send text messages only if you check the opt-in box on the form. The box is not checked by default, and checking it is not a condition of getting a repair. Texts arrive only as your request needs them. Carrier charges can apply. Text STOP and the messages end. Ending texts does not cancel your request. We record whether you checked the text box and the exact wording you agreed to. We do not sell or share your phone number or your text opt-in with anyone for their own marketing.
Calls and email
By sending a request you expect to be contacted about it by phone or email. If you would like contact to stop, tell us and we will note it.
Website technical data
Like most websites, this one is served through a hosting provider that may keep basic technical logs, such as the page requested and a network address, and may measure aggregate visits. We do not use that data to identify you.
How long we keep it
We keep request details for as long as we need them to handle your request, to confirm the $100 credit, and to meet our own record-keeping needs.
Your choices
Ask us what details we keep on you, to fix them, or to remove them. Call the number on this page and say what you would like. We may need to keep some records where we have a reason to, and we will tell you if so.
Children
This site is for adults arranging repairs on a property. It is not aimed at children.
Changes
If what we do with your details changes, we update this page at the same time.